F.A.Q.s

Shopping Information

Q1. HOW LONG WILL MY BALLOONS LAST?

Balloon types

  • Latex 12” 9-10 hrs / tested indoors
  • Latex 12” w Hi-FLOAT – 48hrs / tested indoors
  • Foils 18” 3-4days/ tested indoors ( brands with XL (Extra Life ) will float approx 3 weeks.
  • Bubbles- 3-4 weeks/ tested indoors
Q2. WHAT IS HI-FLOAT?

Hi- Float is a product that is used inside a latex balloon to help prolong helium retention. Meaning, it slows down the rate of helium escape from the porous latex balloon.

Q3. HOW LONG WILL MY BALLOONS LAST IN THE HOT MALAYSIAN SUN?

Latex Balloons with Helium will only last 3-4 hours in the hot sun. This is because the higher temperature seems to increase rate of helium escape.

Foil Balloons are not designed to last in the hot sun. This is because Foil balloons have a fixed volume – they will NOT stretch like latex- when heated directly by the sun, the gases in them will expand and cause a sizable tear in the foil material.

Q4. HOW LONG WILL AIR FILLED BALLOONS LAST?

Airfilled Balloons can last up to 2 weeks if left in a cool shaded room. If left outside in the sun, we have experienced such hot sunshine that the balloons literally melt and bond together. Balloons are latex and if left in the 35 degrees direct sun, they will deteriorate quickly.

Q5. CAN I BUY HELIUM TO FILL MY OWN BALLOONS?

Helium is available at Jess Party & Balloon House. You can bring in your balloons and we can fill them up. However, we reserve the right to inspect your balloons before proceeding. If the quality is very poor, we would advice you not to fill them with Helium as it is far more expensive than cheap balloons.

Q6. WHAT PRICE ARE YOUR BALLOONS?

The price of balloons depends on many factors which include the type of balloon, size of balloon, printed or plain, single or arranged. If you would like a quotation for customized orders, please contact us so that we can assist to meets your individual needs.

Q7. WHY DON’T MY BALLOONS FLOAT?

Balloons don’t float for a number of reasons. A balloon must be inflated with helium in order to float. If it still does not float, make sure that you are blowing helium into the balloon up to its full size. An under inflated balloon is the most common reason for a balloon to not float. Do not fill a balloon smaller that 9″ with helium as they will only float for a few hours.

Certain cheap plastic balloons will not float when filled with Helium / balloon gas due to a poor design and manufacturing where the weight of the balloon exceeds the lift of the helium gas. We have personally come across these same balloons floating when filled with HYDROGEN gas. However, WE DO NOT USE HYDROGEN. Hydrogen has a higher lift ability than Helium BUT is highly inflammable and dangerous.

Q8. WHY DOES MY FOIL BALLOON EXPLODE OUTSIDE? ( IN MALAYSIA)

When a foil balloon becomes HOT the helium inside EXPANDS, making the balloon look FULL and TIGHT. FOIL balloons are fixed volume balloons, i.e.: the material ( foil) has very little or no stretch.

In Malaysia, your Balloon Buzz balloonist must fill a foil balloon and leave enough space to allow room for expansion. Your balloonist must also warn you against putting the foils into places that trap HEAT, e.g.: a car parked in a hot open car park or full sun/ the boot of a car/ in the sun. All these will cause the foil balloon to heat up, resulting to the expansion of gases and eventually pop.

Q9. CAN I HAVE A MESSAGE ON A BALLOON?

Yes. We print latex balloons using an ink print. These tend to be costly for just a few units. Hence there is a minimum order. This customization is more cost effective for large quantity.

Q10. CAN YOU REFILL A BALLOON?

A foil balloon can easily be refilled as it does not get tied or sealed. A latex balloon usually gets tied at the neck so can not be refilled unless a ribbon valve is used.

Q11. WHY DO BALLOONS DEFLATE?

Both latex and foil balloons are porous which allows the helium to escape from the balloons. Latex balloons are more porous and let the helium escape more quickly than the foil balloons

Q12. WHY DO AIR FILLED LATEX BALLOONS DEFLATE?

Air filled latex balloons tend not to deflate as the particles in air are larger than those in helium. Therefore, it lasts longer inside the balloon. In a best case scenario, an air filled latex balloon will stay inflated for many months without deflating.

Q13. WHY DO BALLOONS DEFLATE MORE QUICKLY IN A HOT ROOM THAN A COLD ONE?

In theory, a balloon will deflate quicker in a cold room as the helium contracts in the cold, making it easier for the particles to escape from the balloon. In a hot room, the helium particles expand, making them less likely to escape from the balloon. Depending on how hot the room is, if the particles expand a lot then this can cause the balloon to pop.

According to our experiences with balloons throughout the years, one reason for a balloon to deflate more quickly in a hot room would be that the heat causes the helium particles to move about rapidly and therefore escape at a faster rate.

Q14. WHY DO HELIUM BALLOONS DEFLATE MORE QUICKLY THAN EXHALED AIR?

Helium balloons deflate quicker than air filled balloons because the helium particles are much smaller than air particles and so it can easily escape through the balloons.

Q15. CAN I PICK UP HELIUM LATEX BALLOONS A DAY BEFORE THE PARTY?

The answer is NO. You have to pick up your helium latex balloons at least 2-3 hrs before your party. This is because, without HI-Float, it will only float 9-10 hrs. We want your party balloons to stay at the best condition as long as possible throughout your party.

Payment Information

Can I cancel my delivery on the day of delivery?

If the cancellation request was made at least one (1) day / 24hrs before the delivery date, we will assist you to proceed with the request. However, we will not proceed with the cancellation if the request was made on the same day as your appointed delivery date.

I’ve encountered difficulties while trying to make payment.

Kindly contact us  so that we can further assist you for this matter.

What sort of payment methods are available to us?

Our payment methods include online banking, ATM banking, credit card payment, and paypal payment.

Delivery Information

How long will my delivery will reach?

In your order you can set the 3 hour time frame in the option. We will try our best to reach within the time frame .

Can I choose a specific timing to deliver?
Yes please choose the time frame provided at the checkout page.We will notify you once the bouquet is delivered. Alternately, you may also choose Pick-Up option if your reasons for time request is as such: wedding proposal, surprises, etc.